Terms of sale

This English version is provided for convenience. Only the French version ("Conditions générales de vente") is legally binding.

Article 1: purpose and scope

These terms of sale (the "Terms") govern orders for services placed on the website https://dorotheecasanova.com (the "Site") with Dorothée Benady, sole proprietor trading as "Dorothée Casanova", 17 rue Lepic, 75018 Paris, France, SIRET 833 717 267 00011, email contact@dorotheecasanova.com (the "Provider").

Any order implies prior, express and unreserved acceptance of these Terms, confirmed by a checkbox during the ordering process. The applicable Terms are those in force on the day of the order.

The services are intended for adult consumers. Services concerning a child may only be ordered by a holder of parental authority.

Article 2: services offered

The Provider offers astrological study services, aimed at self-knowledge and at understanding relational dynamics:

• Birth chart (adult): an individual video consultation, preceded by the preparation of the client's natal chart based on their birth information.
• Couple compatibility: a written study of the relationship between two partners (synastry), based on the birth information of both people and delivered as a PDF by email.
• Parent-child analysis: a written study of the relationship between a parent and their child, based on the birth information of both people and delivered as a PDF by email.

The essential characteristics of each service (content, duration, delivery methods and timeframes, possible options) are specified on the Services page of the Site before any order.

Each study is a personalised work of interpretation, carried out by the Provider for the client's situation. It is neither an automatically generated document nor a standardised service.

Article 3: nature of the service and no guarantee of outcome

The astrology practised by the Provider is a form of guidance and insight. Under no circumstances does it constitute:

• a medical, paramedical, psychological or therapeutic consultation;
• legal, financial or regulated professional advice;
• fortune-telling or a prediction of future events.

The services are no substitute for the advice of a health professional or any other qualified professional. The client remains solely responsible for their decisions and for the use they make of the insights received. The Provider is bound by an obligation of means: she undertakes to carry out each study seriously and according to her method, without guaranteeing any particular outcome.

Article 4: prices

Prices are shown on the Site in euros, all taxes included. VAT not applicable, article 293 B of the French General Tax Code. The applicable price is the one displayed at the time of the order.

The Provider may change her prices at any time; services already ordered remain invoiced at the price accepted when the order was placed.

Article 5: ordering and payment

Orders are placed online on the Site: the client selects the service, reads and accepts these Terms, then proceeds to payment. Payment is due immediately and is made by bank card through the secure Stripe platform. The Provider never has access to full card details, which are processed exclusively by Stripe.

The order is confirmed by a summary email sent to the client. The sale is only final upon actual receipt of payment. The Provider reserves the right to refuse or cancel an order on legitimate grounds (payment failure, manifestly erroneous information, request outside the scope of her services), with a refund of any amount paid where applicable.

Article 6: information to be provided by the client

Carrying out an astrological study requires accurate birth information (date, time and place of birth of the people concerned), communicated by the client during or after the order.

The client guarantees the accuracy of the information provided. An incorrect birth time can substantially change the content of the study; the Provider cannot be held liable for the consequences of inaccurate information.

The birth time is especially important: an approximate or incorrect time can change certain elements of the birth chart and distort the interpretation. Clients are strongly advised to verify it on their birth certificate, which can be requested from the town hall of their place of birth, or on their health record.

Where the service concerns a third party (partner, child), the client guarantees that they are entitled to share that person's information: for Couple compatibility, they declare that they have informed their partner and obtained their agreement; for the Parent-child analysis, they declare that they hold parental authority over the child concerned. The processing of this data is described in the privacy policy.

Additional questions. For the written analyses (Couple compatibility and Parent-child analysis), the client may include up to five additional questions with their order, charged as an extra at the price shown on the Services page. The client phrases each question as precisely as possible: the relevance and depth of the answer depend directly on this precision. In accordance with Article 3, the Provider does not answer questions of a predictive or timing nature, that is, questions about the date or moment at which a future event will occur; any such question may be set aside or interpreted according to its deeper intent, at the Provider's discretion, without the corresponding supplement being refunded. Questions must be submitted at the time of ordering: once the service has been paid for, they can no longer be modified, supplemented or reworded.

Article 7: performance of the services

Video consultations. After payment, the client chooses a time slot through the Cal.com online booking tool provided by the Provider. The consultation takes place by video call (Google Meet or an equivalent tool); the connection link is sent before the session. The client shall not record the consultation, by any means, without the Provider's prior written consent. The client may reschedule free of charge up to 72 hours before the scheduled time. If the client fails to attend without rescheduling within that period, the session is due; the Provider may, at her discretion, offer to reschedule. If the Provider is unable to attend, a new slot is offered to the client, or the order is refunded upon request.

Written studies. The study is carried out after receipt of payment and of all the necessary birth information. It is delivered as a PDF, by email, within the indicative timeframe specified on the Services page. This timeframe runs from receipt of the complete information.

Article 8: right of withdrawal

In accordance with articles L. 221-18 et seq. of the French Consumer Code, consumers have fourteen days from the conclusion of the contract to exercise their right of withdrawal, without having to give reasons. To do so, simply send an unambiguous statement to contact@dorotheecasanova.com before the deadline (the standard form annexed to article R. 221-1 of the French Consumer Code may be used). If withdrawal is validly exercised, the refund is made within fourteen days at the latest, using the same means of payment.

Performance before the end of the withdrawal period. If the client wishes to receive a consultation or a study before the fourteen-day period expires, they expressly request this when ordering. In accordance with article L. 221-28 of the French Consumer Code, the right of withdrawal can no longer be exercised for a service fully performed before the end of the period with the client's express agreement. Accordingly:

• a video consultation that has already taken place can no longer be withdrawn from;
• a written study that has already been delivered (PDF sent) can no longer be withdrawn from, being moreover personalised content produced specifically for the client;
• if the service is in progress at the time of withdrawal, the client owes the amount corresponding to the part already performed.

Article 9: intellectual property and use of deliverables

The studies delivered (PDF files, materials, any recordings) are protected by copyright. They are intended for the client's strictly personal and private use. Any public distribution, resale, reproduction or commercial exploitation, in whole or in part, is prohibited without the Provider's written authorisation.

Article 10: liability

The Provider cannot be held liable for damage resulting from the use the client makes of the services, from inaccurate information provided by the client, or from force majeure. In any event, should the Provider's liability be established, it would be limited to the amount actually paid by the client for the service concerned. Nothing in these Terms excludes or limits the Provider's liability in the event of fraud, gross negligence or personal injury.

Article 11: personal data

Personal data collected in connection with orders (including birth information) is processed in accordance with the privacy policy.

Article 12: consumer mediation

In accordance with articles L. 612-1 et seq. of the French Consumer Code, consumers may have free recourse to a consumer mediator in the event of a dispute not resolved after a prior written complaint to the Provider.

Article 13: governing law and disputes

These Terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing that, the competent French courts may be seised under ordinary law. These Terms are drawn up in French; in the event of translation, only the French version is authoritative.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. The Provider's failure to enforce a breach by the client at any given time does not constitute a waiver of the right to enforce it later.